1 Time of appointment. The time given is to be considered as an estimate of the arrival time to within 30 minutes. Preceding jobs and road conditions will affect my arrival time and I will contact you to advise. If the delay causes inconvenience the appointment can be re-arranged.

2 Payment. Normally I prefer payment upon completion. If an invoice is given, it must be paid in full within 30 days. Payment methods accepted include Cheque, Cash or BACS transfer.

3 Cancellation. It is mandatory for a business to provide cancellation information. You have a statutory 14 days 'cooling off period' to cancel the appointment which starts the day after you give the go-ahead for the work to be done. However I am happy for my customers to cancel or postpone at any time up to 9pm the day before the agreed date of the appointment without any fee. You can do this by phone or email (see top of page.) If you cancel on the day of the agreed date or fail to uphold the appointment when I have arrived for it, I am within my rights to ask for the full fee.

4 Waste Disposal. All debris resulting from cleaning the chimney and appliance is to be disposed along with the customer's own household waste, as soot is classed as household waste. We are not authorised to remove such waste products.

5 Standard of work. All care and consideration is taken to ensure no soot or dirt escapes during the sweeping process. In the case of a malfunction or incorrect installation of the chimney or fireplace that results in soot escaping, Cinnabar Sweep will not be held responsible. Ever care is taken when sweeping chimneys with cowls and birdguards which are often not secured. If a chimney pot or cowl/birdguard is disturbed by normal sweeping procedures it is not considered 'fit for purpose' and therefore I cannot be held responsible.

8 Complaints. In the first instant, any complaint should be made to the sweep involved, and this sweep should then try to resolve the matter in a satisfactory way. If this procedure fails, APICS will consider any complaint if the complaint is in writing. www.apics.org.uk/contacts